Volunteer Impact’s Volunteer Communication Software Features

With Volunteer Impact’s built-in volunteer communication tools and integrations, your organization can reach its volunteers on every channel they use, keeping them engaged and informed at every stage of their journey within your program.

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Volunteer Impact’s Key Volunteer Communication Features

Backed by Better Impact’s standout tools, your team can meet volunteers where they are and send messages that engage them with ease.

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Volunteer Impact’s user-friendly email tools let you create a variety of messages and newsletters in minutes for current, prospective, or other segmented groups of volunteers. Use branded templates to keep messaging consistent, personalize subject lines and copy for each recipient, and automate recurring emails (such as shift reminders) to save your team time.
Given that the average American spends more than five hours a day on their phone, texting is one of the best ways to meet your volunteers where they are. Volunteer Impact makes it easy to fire off a quick update, alert, or reminder text to an individual volunteer or a group of any size with one-way, opt-in SMS.
Post open roles, application forms, impact reports, and other essential volunteer program information to your organization’s website from Volunteer Impact through embeds or generated links (depending on content type). Then, you can include these website links in your emails and text messages to unify your marketing strategy and encourage your audience to get involved.
Within the Volunteer Impact database, you can maintain a complete history of emails and texts sent to volunteers and track metrics like message delivery, open rates, and click-through rates. There is also a Google Analytics integration available to help you monitor traffic to web content created in Volunteer Impact.

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What Volunteer Impact Users Are Saying

Learn how organizations of all sizes and verticals have used Volunteer Impact to simplify operations, build stronger teams, and make a lasting difference.

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Darbi Glassburn

Director of Palliative Care

We sought an easy-to-implement software solution while prioritizing user-friendliness for our staff. Volunteer and Client Impact have been a game changer for our organization.

Liza Dyer, CVA

Volunteer Engagement Specialist

Volunteer Impact has really become an essential tool in our toolbox for engaging volunteers and engaging community members.

Kelly Furnas

Chief Operating Officer

Change can be hard for some, but having a good tech partner helps. Better Impact provides the support needed to have a smooth transition.

Discover More of Volunteer Impact’s Features

With Volunteer Impact, you can optimize your organization’s volunteer management process from start to finish.

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Frequently Asked Questions About Our Volunteer Communication Software Features

Volunteer communication software brings together multiple functionalities that are often found in disparate solutions (e.g., your organization would likely need to purchase an email marketing tool and invest in a separate SMS platform to gain access to both types of messaging), saving your team time and money while integrating your communications more effectively. The best volunteer communication tools are also part of a larger volunteer management platform, so you can connect them directly to your database and engagement ecosystem.
Volunteer Impact’s communication tools are linked directly to the system database, which allows you to segment volunteers based on various criteria, such as:
- Demographics (age, location, etc.)
- Volunteer role history and interests
- Stage of the volunteer lifecycle (e.g., prospective, new, engaged, or retained)
- Next scheduled shift
From here, you can quickly select specific groups to send emails or texts to within your volunteer communication software and tailor each message to that group’s needs.
Yes, but access to these features depends on your organization’s subscription plan. While some email functionality is available with every subscription, only the Growth and Impact plans include full communication (i.e., email plus SMS) and scheduling access, both of which are required for automated shift reminders. Check out our complete subscription plan breakdown to learn more!

Strengthen Volunteer Communications With Volunteer Impact

Reach out to our team to see how dedicated volunteer communication software can support your organization’s goals and streamline your processes.