GET HELP

How can we help?

Whether you're already using Better Impact or you're exploring our platform, we're here to help.

What do you need help with?

Choose the option that fits and we'll point you to the right team.

I'm already a Better Impact customer

Get help with your account, find an answer, or contact our Support Team.

Search the Help Center Contact us by email or phone

I'm interested in Better Impact

Learn more about our software, pricing and how Better Impact could work for your organization.

Talk to Sales

I have a billing question

Questions about invoices, payments or your account?

Contact Accounting / Billing
FOR EXISTING CUSTOMERS

Ways to get support

Start with the Help Center or live chat for the quickest answer. Email and phone are always available too.

1 · SELF-SERVICE

Search the Help Center

Searchable help articles for each product.

Volunteer Impact Donor Impact Member Impact Client Impact MyImpactPage.com portal
2 · TALK TO US

Chat with Support

Use the chat in the bottom-right corner to reach a member of our Support Team. Our teams in the USA, Canada, the UK and Australia have you covered across time zones.

Log in to Better Impact
3 · LEARN

Watch training videos

Training and support videos in our Help Center.

Go to Training and Support Videos →
4 · CHECK

System status

Check the current status of Better Impact systems.

View system status →

Contact us by email or phone

Call us

1-800-844-1545
Better Impact USA
500 W 5th, Suite #500
Winston Salem, NC 27101
Better Impact Canada
370 Main St E
Hamilton, ON L8N 1J6

Support hours

Better Impact
24-hour support, Monday to Friday
Begins Sunday 9:00pm and ends Friday 8:00pm
Eastern Time (US & Canada)
Galaxy Digital / Get Connected products
Monday – Friday 8:30am – 5:00pm
Eastern Time US & Canada