From Application to Activation: Designing an Onboarding Process That Reduces Ghosting & Builds Commitment

Hosted by Karin Henderson and Angela Williamson

What happens between a volunteer's application and their first shift? In this session, Karin Henderson, CVA and Angela Williamson, CVA show you how to design an onboarding journey that keeps volunteers engaged, reduces drop-off, and turns applicants into committed team members.

• Why volunteers ghost during onboarding — and how to prevent it
• How to design a smoother onboarding journey with stronger commitment
• Practical tools to track applicants, streamline communication, and support your workflow