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How Better Impact Helped IHC New Zealand Improve Volunteering Efficiency with Volunteer Impact VMS

A cozy indoor scene showing a person with an intellectual disability working on a craft project at a table smiling with pride A support worker sits nearby offering gentle guidance The room is bright and tidy with a

Industry

Nonprofit/Charity

Challenge

IHC New Zealand faced significant challenges in managing an expanding number of volunteer programs. The organization struggled with data security, time-consuming administrative tasks, and inefficient communication and data accuracy. Existing systems like Google Docs and Volgistics were insufficient to meet their evolving needs.

Results

Adopting Volunteer Impact enabled IHC New Zealand to substantially improve their volunteer management processes. The user-friendly interface and comprehensive features facilitated the transition towards a paperless system by the end of 2023, centralizing files and streamlining processes. Enhanced communication and information sharing, along with easy access to volunteer statistics, resulted in significant time savings and improved data accuracy.

Key Product

Volunteer Impact

2006
Year Volunteer Program Established
2019
Year Volgistics Implemented
2020
Year Volunteer Impact Implemented
2023
Target Year for Becoming Paperless

We were looking for a system that met the IHC security requirements and would provide accurate data from a national and regional level.

Sue Kobar

National Manager

Both Volunteer and Member Impact provide features and functions that help us save time such as the online application process, holding of documents, and methods of communication.

Sue Kobar

National Manager

Moving to an online management solution is magical and it isn’t until you make that decision that you fully understand how much time is saved.

Sue Kobar

National Manager

A warm indoor scene showing an IHC New Zealand volunteer assisting a person with an intellectual disability as they prepare a simple meal together in a homestyle kitchen The volunteer offers friendly guidance while

About IHC New Zealand

IHC New Zealand is the largest provider of services to people with intellectual disabilities in New Zealand. Founded in 1949, the organization has a strong advocacy focus and offers various community-based support services.

The Challenge

IHC New Zealand, the largest provider of services to people with intellectual disabilities in New Zealand, faced mounting challenges in managing their volunteer programs. Established in 2006, the volunteer program required a system that could handle the increasing number of volunteers while ensuring data security, reducing administrative work, and improving communication and data accuracy. Their existing tools, including Google Docs and Volgistics, were inadequate for these complex demands.

The Solution

In 2020, IHC New Zealand decided to transition to Volunteer Impact by Better Impact, seeking a solution that could meet their security requirements and provide accurate data on both national and regional levels. Sue Kobar, National Manager, stated, 'We were looking for a system that met the IHC security requirements and would provide accurate data from a national and regional level.' After considering multiple options, they chose Volunteer Impact for its user-friendly interface and robust features, such as online application processes, document holding, and communication methods. Kobar further noted, 'Both Volunteer and Member Impact provide features and functions that help us save time such as the online application process, holding of documents, and methods of communication.'

The Results

The implementation of Volunteer Impact in 2020 brought about significant improvements in IHC New Zealand's volunteer management. The system's user-friendly interface and comprehensive features streamlined administrative tasks, improved communication, and centralized data management. The organization is on track to achieve its goal of becoming paperless by 2023. Kobar reflected on the transition, saying, 'Moving to an online management solution is magical and it isn’t until you make that decision that you fully understand how much time is saved.' Enhanced reporting capabilities and centralized volunteer profiles have enabled staff to access and report on volunteer statistics with ease, significantly boosting efficiency and data accuracy.

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