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Keystone Sporting Solutions: How Volunteer Impact Transformed Volunteer Management

Keystone Sporting Solutions provides training resources and strategies to help clubs recruit retain and engage volunteers

Industry

Education

Challenge

Managing volunteer operations across different states for the Australian Masters Games (AMG) was challenging due to the autonomy given to each host state and the lack of consistency in volunteer management systems. The previous system, Rosterfy, lacked the flexibility needed for ongoing events, requiring the team to start from scratch each year.

Results

Since adopting Better Impact, Keystone Sporting Solutions experienced improved volunteer and staff satisfaction, time-saving management, and consistency across events. Volunteers found the platform easier to use over time, contributing to a more efficient and enjoyable experience for both volunteers and organizers.

Key Product

Volunteer Impact

100
Number of Volunteers Managed
7000
Event Participants
Raised
Volunteer Satisfaction
7
months Time to Onboard System

With each Games being hosted by a new state, we needed a system that could not only support us through the event but also better accommodate the unique structure of the Australian Masters Games. Although Rosterfy served its purpose, we were looking for a solution that would offer the flexibility to pick up where we left off after each event, without starting from square one.

Kat Ingram

Managing Director of Keystone Sporting Solutions

The support from Better Impact during the onboarding process was excellent. Their team made it easy to set up and configure the system for our volunteers, and we felt confident going into the Games.

Kat Ingram

Managing Director of Keystone Sporting Solutions

Summing up, the satisfaction levels were great for the volunteers. I really enjoyed the games and using the software. I would recommend Better Impact for future Australian Masters Games or just managing events and volunteers in general.

Kat Ingram

Managing Director of Keystone Sporting Solutions

Keystone Sporting Solutions provides customized support and services to sporting clubs associations and organizations focusing on areas like strategic planning governance volunteer management and policy development

About Keystone Sporting Solutions

Keystone Sporting Solutions specializes in customized support for sporting clubs and associations, focusing on strategic planning, governance, policy development, and volunteer management. Founded in 2015, the company has collaborated with numerous sporting organizations and local councils to help clients achieve effective and sustainable outcomes.

The Challenge

Keystone Sporting Solutions faced significant hurdles in managing volunteer operations for the Australian Masters Games (AMG), primarily due to the decentralized nature of the event. Each host state operated independently, leading to inconsistencies in volunteer management. The previous system, Rosterfy, failed to provide the necessary flexibility, forcing the team to restart their setup from scratch every year. This inefficiency not only consumed valuable time but also hindered the overall volunteer experience.

The Solution

Recognizing the need for a more adaptable and user-friendly solution, Keystone Sporting Solutions decided to explore alternative volunteer management systems. After evaluating various options, they chose Better Impact for its customizable features and robust support system. Kat Ingram, Managing Director of Keystone Sporting Solutions, noted, 'The support from Better Impact during the onboarding process was excellent. Their team made it easy to set up and configure the system for our volunteers, and we felt confident going into the Games.' Better Impact's platform allowed for seamless registration, interview scheduling, shift management, and the use of e-learning modules, streamlining the entire volunteer management process.

The Results

By adopting Better Impact, Keystone Sporting Solutions managed to oversee 100 volunteers efficiently, catering to 7,000 event participants. The system's ease of use and comprehensive features led to increased volunteer satisfaction. As Kat Ingram shared, 'Summing up, the satisfaction levels were great for the volunteers. I really enjoyed the games and using the software. I would recommend Better Impact for future Australian Masters Games or just managing events and volunteers in general.' Furthermore, the consistent and streamlined approach provided by Better Impact saved significant time and resources, allowing the team to focus more on delivering a successful event rather than administrative tasks. Overall, the transition to Better Impact proved transformative, enhancing both the operational efficiency and volunteer experience at the Australian Masters Games.

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