<img height="1" width="1" style="display:none;" alt="" src="https://px.ads.linkedin.com/collect/?pid=3269306&amp;fmt=gif">
Skip to content
Get started

How Volunteer Management Software Saved Chester Zoo Time and Money

Volunteers at the chester zoo-1

Industry

Zoos & Aquariums

Challenge

Chester Zoo faced extensive challenges with their manual volunteer management system, which relied heavily on paper forms, emails, and traditional files. This outdated system led to heavy administrative workloads, storage issues, and data security risks. Furthermore, it was difficult to measure volunteer contributions and effectively manage their expanding volunteer base.

Results

By implementing Better Impact's Volunteer Management Software, Chester Zoo transformed its operations, saving 1,204 hours per year and £16,207 in value. The software streamlined volunteer onboarding, scheduling, and communication, enhancing data security and giving volunteers greater control over their engagement. This resulted in improved volunteer satisfaction and engagement, contributing to a more productive volunteer program and a 1,250% return on investment.

Key Product

Volunteer Impact

1,204
Hours Saved Per Year
£16,207
Value of Time Saved Per Year
1,250%
Return on Investment

Managing volunteer data was incredibly time-consuming, and our methods lacked efficiency and security. The saddest thing was that volunteers didn't have any control over their volunteer experience.

Lindsay Marston

Former Volunteer Manager at Chester Zoo

Better Impact supports us in managing every aspect of the volunteer journey from entry to exit.

Lindsay Marston

Former Volunteer Manager at Chester Zoo

We chose Better Impact because it offered an affordable, easy-to-use solution that met all our needs, from scheduling and training to secure communication and volunteer engagement.

Lindsay Marston

Former Volunteer Manager at Chester Zoo

Zoos

About Chester Zoo

Chester Zoo, managed by the North of England Zoological Society, is the most visited zoo in the UK. It operates as a conservation and education charity dedicated to preventing extinction. With over 37,000 animals and 128 acres of zoological gardens, Chester Zoo offers a remarkable and educational experience for all.

The Challenge

Before adopting Better Impact's Volunteer Management Software, Chester Zoo encountered significant hurdles in managing their volunteer program. The reliance on paper forms, emails, and traditional files not only created a cumbersome administrative workload but also posed storage and data security challenges. This inefficiency made it difficult to measure volunteer contributions and manage the growing volunteer base effectively.

The Solution

Chester Zoo discovered Better Impact's Volunteer Management Software as a solution to their challenges. They chose this software for its affordability, ease of use, and comprehensive features that met all their needs, from scheduling and training to secure communication and volunteer engagement. Lindsay Marston, the former Volunteer Manager at Chester Zoo, noted, 'We chose Better Impact because it offered an affordable, easy-to-use solution that met all our needs, from scheduling and training to secure communication and volunteer engagement.' The implementation of Better Impact's VMS allowed Chester Zoo to streamline their volunteer management processes, improving efficiency and effectiveness.

The Results

Since integrating Better Impact's Volunteer Management Software, Chester Zoo has seen remarkable improvements. The software has saved the zoo 1,204 hours per year and £16,207 in value, resulting in a 1,250% return on investment. The VMS streamlined volunteer onboarding, scheduling, and communication processes, significantly enhancing data security and allowing volunteers greater autonomy over their engagement. Lindsay Marston stated, 'Better Impact supports us in managing every aspect of the volunteer journey from entry to exit.' The customization capabilities of the software improved volunteer satisfaction and engagement, leading to a more productive volunteer program. As Marston remarked, 'Managing volunteer data was incredibly time-consuming, and our methods lacked efficiency and security. The saddest thing was that volunteers didn't have any control over their volunteer experience.' Better Impact's VMS has addressed these issues, transforming how Chester Zoo manages its volunteers.

Ready to get started?

mockup chester