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Multnomah County Library: The Journey to Efficient Volunteer Management

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Industry

Municipality

Challenge

Multnomah County Library faced significant challenges with its previous volunteer management system, which was not user-friendly and required numerous workarounds. This inefficiency led to frustration among staff and volunteers and consumed valuable time that could have been spent on more impactful tasks.

Results

Since implementing Volunteer Impact, Multnomah County Library has saved over 1,100 hours annually, allowing the team to focus on strategic planning and new initiatives. The user-friendly system has empowered staff and volunteers, fostering a sense of independence and pride. The library has also been able to make the volunteer handbook more accessible, design online training, and translate resources into multiple languages.

Key Product

Volunteer Impact

1,112
Hours saved per year
$40,096
Value of time saved per year
1,045%
Return on investment

It was frustrating how many workarounds we had to do for our existing system. Staff and volunteers weren’t able to use it or didn’t want to because it wasn’t user-friendly. It was frustrating.

Liza Dyer

Volunteer Engagement Specialist, Multnomah County Library

We have been better able to support and connect with volunteers and staff who coordinate volunteers. This has really become an essential tool in our toolbox for engaging volunteers and engaging community members.

Liza Dyer

Volunteer Engagement Specialist, Multnomah County Library

Switching to Volunteer Impact has revolutionized the way we engage with our volunteers and staff. The time saved has allowed us to focus on strategic planning and plan out our priorities for the year as well as take on initiatives that had been on our list for years. Our staff now feel more empowered and independent. It's incredibly rewarding to see our community benefit from these improvements, truly embodying our mission to empower our community to learn and create.

Liza Dyer

Volunteer Engagement Specialist, Multnomah County Library

Multnomah County Library established in 1864 is the oldest public library on the West Coast and Oregons largest public library system with a Central Library and 19 neighborhood branches It provides access to over 2

About Multnomah County Library

Multnomah County Library, established in 1864, is the oldest public library on the West Coast and Oregon's largest public library system, with a Central Library and 19 neighborhood branches. It provides access to over 2.8 million books and various resources, serving as a hub for information, education, and cultural enrichment.

The Challenge

Multnomah County Library's previous volunteer management system was inefficient and not user-friendly, causing frustration among staff and volunteers. The system required numerous workarounds, consuming valuable time that could have been better spent on impactful tasks.

The Solution

The library decided to switch to Volunteer Impact to address these challenges. As Liza Dyer, Volunteer Engagement Specialist at Multnomah County Library, explained, 'It was frustrating how many workarounds we had to do for our existing system. Staff and volunteers weren’t able to use it or didn’t want to because it wasn’t user-friendly. It was frustrating.' After evaluating other options, the library chose Volunteer Impact for its user-friendly interface and comprehensive features. Once implemented, the software quickly became an essential tool for engaging volunteers and community members. 'We have been better able to support and connect with volunteers and staff who coordinate volunteers. This has really become an essential tool in our toolbox for engaging volunteers and engaging community members,' said Liza Dyer.

The Results

Since adopting Volunteer Impact, Multnomah County Library has saved over 1,100 hours annually, translating to $40,096 in value. The return on investment (ROI) has been an impressive 1,045%. 'Switching to Volunteer Impact has revolutionized the way we engage with our volunteers and staff. The time saved has allowed us to focus on strategic planning and plan out our priorities for the year as well as take on initiatives that had been on our list for years. Our staff now feel more empowered and independent. It's incredibly rewarding to see our community benefit from these improvements, truly embodying our mission to empower our community to learn and create,' shared Liza Dyer.

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