Incremental Investment in Volunteer Strategy: Building Systems for Sustainable Volunteer Engagement
The third session in Better Impact's ongoing series on building stronger volunteer programs through intentional, strategic investment. This conversation features Nicole R. Smith, CVA, Executive Director of AL!VE, and Houston Goodwin, CEO of Better Impact.
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About the Presenter - Nicole R. Smith, CVA
Nicole R. Smith, CVA, is the Executive Director of the Association of Leaders in Volunteer Engagement (AL!VE). She is a dynamic leader in volunteer, intern, and community engagement with over two decades of experience across nonprofit and for-profit sectors, including the performing arts, social services, sports, media and entertainment. Nicole brings a creative, scalable, and capacity-building approach to strengthening volunteer engagement, retention, mentorship, and organizational culture.
About the Presenter – Houston Goodwin
Houston Goodwin is CEO of Better Impact, where he is on a mission to help organizations transform how they recruit, engage, and report on volunteer impact. He believes volunteer leaders are strategic drivers of change, and his work at Better Impact centers on building a stronger volunteer technology ecosystem that helps organizations reduce friction, increase engagement, and demonstrate outcomes in a world that demands more data and accountability.
