Inverness Foodstuff Enhances Volunteer Program with Volunteer Management Software

The Challenge

Before implementing Volunteer Impact, Inverness Foodstuff struggled with managing its volunteer program efficiently. The use of spreadsheets and email to coordinate over 80 volunteers was cumbersome and prone to errors. These manual processes were time-consuming and did not allow for personalized communication or accurate tracking of volunteer activities, leading to operational inefficiencies and a suboptimal volunteer experience.

The Solution

Inverness Foodstuff discovered Volunteer Impact while searching for a more efficient volunteer management solution. After evaluating several options, they chose Volunteer Impact for its user-friendly interface and comprehensive features tailored to volunteer coordination. According to Pam Urquhart, Operations Manager at Inverness Foodstuff, 'Better Impact has changed the way we work. I can’t emphasize enough the shift in the volunteer experience – it has improved 100%. From an organizational point of view as well, it’s worked so much better.' The software facilitated smooth onboarding, efficient scheduling, and enhanced communication, leading to a more engaged and motivated volunteer workforce.

The Results

The implementation of Volunteer Impact led to significant positive outcomes for Inverness Foodstuff. The organization tracked 8,461 volunteer hours last year and provided 1,200 three-course lunches monthly. Volunteer engagement improved, with 75% of volunteers finding it easy to sign up for shifts and 70% preferring to use the app for managing their schedules. These metrics highlight the software's impact on operational efficiency and volunteer satisfaction, enabling Inverness Foodstuff to better serve the homeless and other vulnerable groups in Inverness.