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Streamlining Volunteer Management at Haven House with Volunteer Management

The image depicts a serene hospice setting, bathed in soft, warm light that streams through large windows adorned with sheer curtains

Industry

Hospice

Challenge

Haven House faced significant challenges in managing its volunteer program. The process was labor-intensive, involving extensive manual data entry into spreadsheets, high volumes of email correspondence to coordinate schedules, and a substantial risk of data loss. The organization needed a solution to streamline scheduling and data management to better focus on its mission of supporting homeless families.

Results

The implementation of Volunteer Impact revolutionized Haven House's volunteer management process, drastically reducing administrative burdens and saving significant time. The software enabled the organization to enhance volunteer engagement, expand its volunteer program, and make data-driven decisions. Key metrics include an estimated total potential time saving of 4,212 hours per year, a value of staff time saved at $129,600, and an impressive return on investment of 43,100%.

Key Product

Volunteer Impact

$129,600
saved
43,100%
R.O.I.
4,212
Hours saved

Managing our volunteer program, which sees anywhere from 1,500-2,000 volunteers a year, was a challenge as I had all their names on a vulnerable spreadsheet. If that spreadsheet went missing, all the data would be lost.

Chequoya Thomas

Volunteer & Projects Manager

When I was exploring Volunteer Impact, I received extensive support from their team. They provided me with a 30-day trial period during which I could add volunteers to the system and set everything up. With their assistance, I was able to design the page and had a dedicated person available to address my questions throughout the entire process.

Chequoya Thomas

Volunteer & Projects Manager

Before implementing Volunteer Impact, I was spending countless hours each week on scheduling, data entry, and managing the onboarding process. Now, with Volunteer Impact, we can add eLearning modules and other resources to streamline the process, reducing the need for extensive scheduling.

Chequoya Thomas

Volunteer & Projects Manager

Volunteer Impact has truly transformed the way we manage our volunteers; it has changed my life dramatically.

Chequoya Thomas

Volunteer & Projects Manager

hands hospice

About Haven House

Haven House, established in 1983 in East Lansing, Michigan, is an organization dedicated to providing temporary shelter and comprehensive programs for homeless families. The organization operates an emergency homeless shelter for families, where dedicated staff members support them in securing permanent housing, providing guidance, and developing personalized budgets and goal plans for financial stability.

The Challenge

Before adopting Volunteer Impact, Haven House struggled with managing its volunteer program, which involves 1,500-2,000 volunteers annually. All volunteer data was stored on a vulnerable spreadsheet, putting the organization at risk of losing critical information if the spreadsheet went missing. Managing the scheduling, data entry, and onboarding processes was incredibly time-consuming and inefficient.

The Solution

Haven House explored Volunteer Impact and received extensive support from the Better Impact team, including a 30-day trial period to add volunteers and set up the system. 'With their assistance, I was able to design the page and had a dedicated person available to address my questions throughout the entire process,' said Chequoya Thomas, Volunteer & Projects Manager. The software's features, such as application processes, scheduling, and a mobile app for volunteers, streamlined their operations significantly. 'Before implementing Volunteer Impact, I was spending countless hours each week on scheduling, data entry, and managing the onboarding process,' Chequoya added.

The Results

After implementing Volunteer Impact, Haven House saw a dramatic transformation in its volunteer management. The software saved an estimated 4,212 hours per year, translating to $129,600 in staff time saved. Chequoya Thomas noted, 'Volunteer Impact has truly transformed the way we manage our volunteers; it has changed my life dramatically.' The return on investment for the new software was an astounding 43,100%. The organization could now build stronger relationships with volunteers, expand their volunteer program, and make data-driven decisions to better support their mission.

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