How Better Impact Transformed Volunteer Management at Rennie Grove Peace Hospice Care

The Challenge

Rennie Grove Peace Hospice Care struggled with several issues using their previous system, Raiser's Edge. The organization experienced slow onboarding processes, a heavy administrative workload, inefficient group email functions, and limited reporting capabilities. These challenges hindered their ability to manage volunteers effectively, impacting their overall mission to support individuals with life-limiting illnesses and their families.

The Solution

Recognizing the need for a specialized volunteer management solution, Rennie Grove Peace Hospice Care explored various options. 'We just realized that we couldn't manage our volunteers' 'journey' with us effectively—from application through to onboarding and ongoing engagement, the tools we had just weren’t designed for that,' said Fenella Campa, Volunteering Development Advisor. Because Better Impact was already in use at Peace Hospice and came highly recommended, it gave them the confidence to implement it. 'Switching to Better Impact gave us the tools to manage our volunteers better, and that made a real difference—especially during the merger. It allowed us to focus on people, not paperwork,' Fenella added.

The Results

The adoption of Better Impact revolutionized Rennie Grove Peace Hospice Care's volunteer management. The system streamlined administrative tasks, saving 540 hours annually and generating an annual time value of £7,788. This significant efficiency gain led to an impressive ROI of 386%. 'Because Better Impact was already in use at Peace Hospice and came so highly recommended by others in our sector, it gave us confidence that we could shape it to meet our own needs,' Fenella Campa noted. The organization could now focus more on volunteer support and program development, especially crucial during their merger with Peace Hospice.