The Challenge
San Diego Humane Society (SDHS) faced significant challenges with their previous volunteer management software, Volgistics. The platform did not offer the customization or support services SDHS needed, and it lacked a mobile app for volunteers. This led to inefficiencies, wasted time, and a growing frustration among staff and volunteers. Kim Soto, Senior Director of Volunteer Engagement at SDHS, noted, 'For us, Volgistics wasn’t keeping up with the times. They never changed much, and we are an organization that continually grows. We knew we needed something that would adapt with us.'
The Solution
SDHS discovered Volunteer Impact through industry research and recommendations. After evaluating various solutions, they chose Volunteer Impact for its customizable features, robust support, and user-friendly interface. 'The level of service and support we were able to get was amazing!' said Kim Soto. The implementation process was smooth, and the software quickly became integral to their operations. Volunteers could now manage their training through a personalized portal, reducing the need for staff intervention. 'How volunteers manage their training is my favorite thing. They just go to their volunteer portal and under My Profile they click on Training. It's incredible because my staff don’t need to get involved!' added Soto.
The Results
Since implementing Volunteer Impact, SDHS has seen remarkable improvements in efficiency and engagement. The automation of the onboarding process has significantly reduced staff time spent on administrative tasks, allowing for more hands-on volunteer training. The software's customizable and user-friendly experience has enhanced volunteer engagement, leading to over 14 million dollars in annual volunteer services value, with more than 3,000 volunteers caring for over 40,000 animals annually across 14 cities. 'Sometimes a new software feels big, and it feels scary, but imagine all the things you can do when you’re not managing spreadsheets all day. And, when the software is working for you, managing your communication, and keeping the volunteers connected to your organization. I can’t say enough good things about Volunteer Impact,' Soto concluded.
