How Better Impact Transformed Operation Kindness with Volunteer Impact

Operation Kindness OPK is a dedicated nonprofit animal welfare organization located in Carrollton Texas that has been championing the cause of homeless animals since its establishment in 1976 The organization opera

Industry

Animal Shelter

Challenge

The previous Volunteer Management Software used by Operation Kindness was outdated, lacked effective texting capabilities, and did not offer a mobile app. These limitations led to inefficiencies in onboarding and training volunteers, necessitating a more user-friendly and efficient system.

Results

Switching to Volunteer Impact significantly improved volunteer training, engagement, and communication. Volunteers are now better prepared, more confident, and more connected to the organization. The new system also enhanced the ability to track volunteer hours and achievements, leading to greater satisfaction and efficiency within the volunteer department.

Key Product

Volunteer Impact

35%

Increased Medical Care Capacity

Years of Operation

minutes Chat Support respond time

I wanted to be able to create online training content available for volunteers. Since OPK has only one Volunteer Manager, having online training modules available in one system versus in-person training is a huge improvement and a time saver.

Kelly Furnas

Chief Operating Officer

Volunteer Impact has a great structure for volunteer training within the system. You can customize trainings for different volunteers and roles, like adding YouTube links and Canva pieces to assist with different age groups and learning abilities. This helps volunteers gain knowledge and advance in their program.

Aviana Goines

Volunteer Manager

Change can be hard for some, but having a good tech partner helps. Better Impact provides the support needed to have a smooth transition. Collecting data is important both to convince leadership to make the change and also to show the results of your volunteer program.

Kelly Furnas

Chief Operating Officer

About Operation Kindness

Operation Kindness (OPK) is a non-profit animal welfare organization based in Carrollton, Texas. Founded in 1976, OPK provides an adoption center, animal hospital, foster care, veterinary services, a pet food bank, and volunteer opportunities, all aimed at saving the lives of homeless animals.

The Challenge

Operation Kindness (OPK), the largest no-kill animal shelter in North Texas, faced significant challenges with their outdated Volunteer Management Software. The system lacked effective texting capabilities and did not offer a mobile app, which led to wasted time and inefficiencies in onboarding and training volunteers. The need for a more user-friendly and efficient system became immediate to ensure better engagement and operational efficiency.

The Solution

In search of a more robust solution, OPK discovered Volunteer Impact by Better Impact. After considering various options, they selected Volunteer Impact for its comprehensive features like e-learning modules, a user-friendly app, and enhanced communication tools. Kelly Furnas, Chief Operating Officer of OPK, stated, "I wanted to be able to create online training content available for volunteers. Since OPK has only one Volunteer Manager, having online training modules available in one system versus in-person training is a huge improvement and a time saver." Implementing Volunteer Impact allowed OPK to streamline volunteer training and communication, making the onboarding process more efficient and engaging.

The Results

After transitioning to Volunteer Impact, OPK saw remarkable improvements. The shelter's capacity to provide medical care increased by 35%, and the new system facilitated better tracking of volunteer hours and achievements. Aviana Goines, Volunteer Manager, noted, "Volunteer Impact has a great structure for volunteer training within the system. You can customize trainings for different volunteers and roles, like adding YouTube links and Canva pieces to assist with different age groups and learning abilities. This helps volunteers gain knowledge and advance in their program." Additionally, the improved communication tools reduced the time to respond on chat support to just 5 minutes, enhancing overall volunteer satisfaction and engagement.