North London Hospice's Transformation with Volunteer Impact

The Challenge

North London Hospice (NLH) struggled with an outdated volunteer management system that relied heavily on spreadsheets. This method was insufficient for managing volunteer data, lacked necessary customization options, and made generating comprehensive reports a cumbersome process. Moreover, the system posed data protection concerns and led to operational inefficiencies, prompting the need for a more robust and secure solution.

The Solution

NLH discovered Volunteer Impact while searching for a comprehensive volunteer management solution. They considered other options, but Volunteer Impact stood out due to its automation capabilities, data protection features, and user-friendly interface. Debbie Usiskin, Volunteer Engagement Officer at NLH, noted, 'Before Better Impact we had a bespoke system that was little more than a spreadsheet and was not fit for purpose.' After adopting Volunteer Impact, NLH began efficiently managing volunteer data, generating detailed reports, and focusing on building stronger relationships with volunteers instead of being bogged down by administrative tasks.

The Results

The implementation of Volunteer Impact brought about remarkable results for North London Hospice. They experienced an estimated total time saving of 1,068 hours per year, translating into a value of £25,416 saved annually. This impressive efficiency translated into a return on investment of 1,170%. Debbie Usiskin highlighted, 'Volunteer Impact is a system that saves us a lot of time from those little admin tasks which gives you time to instead manage the quality of relationships with our volunteers.' NLH now enjoys better volunteer allocation, enhanced data protection, and improved volunteer engagement, allowing them to focus on delivering their mission of providing the best end-of-life care.