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How Volunteer Management Software Helped Island Senior Resources

How Volunteer Management Software Helped Island Senior Resources

Industry

Social Servcies

Challenge

Island Senior Resources (ISR) faced significant challenges with their outdated manual systems, causing duplication, inconsistencies, and inefficiencies across departments. The need for a centralized system became urgent during the Covid-19 pandemic, as ISR struggled with manual data management and reporting.

Results

Since transitioning to Volunteer + Client Impact, ISR has seen significant improvements in efficiency and service quality. The software has saved them time, reduced duplication, and allowed for better coordination across departments. This newfound efficiency has enabled ISR to focus more on program development and engaging with volunteers and clients.

Key Product

Volunteer Impact

1,544
Yearly Hours Saved
$26,692
Saved Annually
9,797%
ROI

It was a challenge to offer a client-centered approach to support, where each department could see clearly, the requests and needs across programs, plan for what may be needed in the short and long term and respond appropriately.

Mel Watson

Aging and Disability Resources Manager

People being able to log in their own hours it’s saving so much time already, even with incomplete implementation. We're steadily progressing toward full integration with our volunteer base.

Mel Watson

Aging and Disability Resources Manager

Better Impact has allowed us to truly become a client-centered organization, granting us the ability to be more responsive. Moving forward we see so much room for growth and improvement and look forward to the time when all our departments are using Better Impact to its fullest capacity.

Mel Watson

Aging and Disability Resources Manager

How Volunteer Management Software Helped Island Senior Resources-3

About your Customer

Island Senior Resources (ISR) is an independent nonprofit 501(c)(3) organization serving Island County, Washington, since 1972. It provides a broad range of resources and services for seniors and adults with disabilities, their families, and caregivers, helping them live with dignity and resilience.

The Challenge

Island Senior Resources (ISR) struggled with outdated manual systems that led to duplication, inconsistencies, and inefficiencies across departments. The Covid-19 pandemic exacerbated these issues, making manual data management and reporting unmanageable. This situation highlighted the urgent need for a centralized system to enhance efficiency and service delivery.

The Solution

ISR discovered Better Impact's Volunteer + Client Impact software while searching for solutions to their operational challenges. They considered other options but ultimately chose Better Impact for its comprehensive features and user-friendly interface. Mel Watson, the Aging and Disability Resources Manager, noted: 'It was a challenge to offer a client-centered approach to support, where each department could see clearly, the requests and needs across programs, plan for what may be needed in the short and long term and respond appropriately.' The transition to Better Impact's software began, allowing volunteers to log their own hours and improving overall coordination. 'People being able to log in their own hours it’s saving so much time already, even with incomplete implementation. We're steadily progressing toward full integration with our volunteer base,' Watson added.

The Results

After implementing Volunteer + Client Impact, ISR experienced a dramatic improvement in operational efficiency and service quality. The organization saved 1,544 hours per year, valued at $26,692 annually, and achieved a staggering ROI of 9,797%. With better coordination and reduced duplication, ISR could focus more on program development and client engagement. Mel Watson emphasized the transformation: 'Better Impact has allowed us to truly become a client-centered organization, granting us the ability to be more responsive. Moving forward we see so much room for growth and improvement and look forward to the time when all our departments are using Better Impact to its fullest capacity.'

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