How Better Impact Transformed Volunteer Management at Foothills Country Hospice Society

The Challenge

Foothills Country Hospice Society struggled with managing their volunteer program due to reliance on manual and paper-based systems. This method was not only time-consuming but also prevented the organization from effectively tracking volunteer hours, scheduling, and reporting. The significant administrative burden hindered the development and expansion of their volunteer program.

The Solution

Foothills Country Hospice Society discovered Better Impact's Volunteer Impact and Client Impact software solutions while searching for a more efficient way to manage their volunteers and client interactions. They considered various options but ultimately chose Better Impact for its comprehensive features and ease of use. Bonnie Palmer, Coordinator of Volunteer Services at FCHS, shared, "If you're spending all your time figuring out schedules and entering data, which were significant tasks for us, you can't really grow and expand your volunteer program. I realized I needed time away from my desk to focus more on the people." With Better Impact's integrated solutions, the organization implemented an efficient digital system for charting and tracking interactions, making it easier to manage and retrieve client data.

The Results

After implementing Volunteer Impact and Client Impact, Foothills Country Hospice Society saw impressive results. They saved 1,268 hours per year and $31,090 in staff time, achieving a return on investment of 3,009%. The organization managed a total of 1,268 volunteer hours more effectively and could focus on developing new programs and expanding existing ones. Bonnie Palmer noted, "With Better Impact’s integrated solutions – Volunteer and Client Impact – we now have an efficient digital system for charting and tracking interactions, making it much easier to manage and retrieve client data." These improvements led to better staff work-life balance and a more efficient overall operation.