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Enhancing Volunteer Management in the City of Plano, Texas

Enhancing Volunteer Management in the City of Plano Texas

Industry

Municipality

Challenge

The City of Plano's volunteer program struggled with an outdated Microsoft Access database and manual processes, leading to inefficiencies in reporting, volunteer engagement, and time management.

Results

Implementing Volunteer Impact enabled the City of Plano to generate detailed reports, save substantial time on administrative tasks, and enhance overall volunteer engagement. The software facilitated better storytelling and deeper interactions with volunteers.

Key Product

Volunteer Impact

540
hours saved per year
$16,355
Value of staff time saved
1,068%
Return on investment
10,500+
Number of volunteers engaged annually

We’re getting every report you can imagine! For example, we know how many volunteers at our animal shelter program engaged with dogs in the last six months. Reports can get so granular – I love it!

Corina Sadler

Volunteer Resources Supervisor, City of Plano

I have BI open on my desktop from 8 to 5, five times a week. I use it constantly. I don’t remember it going down in these 14 years. I’ve always had access to all my information, and I’ve never had an issue.

Corina Sadler

Volunteer Resources Supervisor, City of Plano

Better Impact was the best fit for us. We felt like we didn’t want to be abandoned when starting with a new software solution. By comparison, Better Impact came on top in the customer service category!

Corina Sadler

Volunteer Resources Supervisor, City of Plano

volunteering in a city park-4

About the City of Plano

Volunteers in Plano collaborate with city officials, corporate and civic organizations, faith-based organizations, schools, universities, and nonprofits to create community initiatives that support the dynamic needs of the city.

The Challenge

Before adopting Volunteer Impact, the City of Plano's volunteer program faced significant challenges due to reliance on an outdated Microsoft Access database and manual processes. These outdated systems resulted in difficulties with reporting, managing volunteer engagement, and handling time-consuming administrative tasks.

The Solution

The City of Plano decided to switch to Volunteer Impact after evaluating several options. They chose Volunteer Impact for its superior customer service and robust feature set tailored to volunteer management needs. According to Corina Sadler, Volunteer Resources Supervisor, 'Better Impact was the best fit for us. We felt like we didn’t want to be abandoned when starting with a new software solution. By comparison, Better Impact came on top in the customer service category!' The software's comprehensive reporting capabilities and user-friendly interface facilitated a smooth transition from the old system.

The Results

Since implementing Volunteer Impact, the City of Plano has seen remarkable improvements. They saved 540 hours per year on administrative tasks, equating to a staff time value of $16,355. The return on investment was an impressive 1,068%. Additionally, the program successfully engaged over 10,500 volunteers annually. Corina Sadler noted, 'We’re getting every report you can imagine! For example, we know how many volunteers at our animal shelter program engaged with dogs in the last six months. Reports can get so granular – I love it!'

Download the Full Case Study

Better Impact Case Study - City of Plano