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UnitingCare Queensland's Transformation with Better Impact

UnitingCare Queensland is committed to fostering a community where individuals can live life in all its fullness With over 8000 volunteers they offer services including Lifeline Retail shops the Lifeline Crisis Sup

Industry

Healthcare

Challenge

UnitingCare Queensland was struggling with data duplication, outdated volunteer information, and labor-intensive event coordination due to their reliance on an old Access database and spreadsheets. These issues made it challenging to accurately report volunteer numbers and hours and to respond quickly to changing requirements.

Results

Adopting Better Impact allowed UnitingCare Queensland to cleanse their volunteer data, reducing their volunteer count from an estimated 9,000 to fewer than 5,000. The software saved approximately 4,836 hours per year on tasks that could be automated and enabled the organization to produce their first-ever Volunteer Impact Report in 2023, showcasing the substantial return on investment and enhanced efficiency.

Key Product

Volunteer Impact

4,836
hours per year saved
$162,750
Value of Staff Time Saved
1,527%
Return on Investment

Not having a proper Volunteer Management Software (VMS) in place had a huge impact on the organisation. It was difficult to accurately report volunteer numbers and hours. It also meant it was difficult to respond agilely to any changes with forms, probity or learning requirements.

Victoria Bansey

Better Impact Volunteer Experience Lead

Strong recommendations from the Volunteer Management Community about Better Impact, were a big factor in choosing Better Impact.

Victoria Bansey

Better Impact Volunteer Experience Lead

We employed a resource with expertise in Better Impact as with the scale of our organisation it would never have been possible to implement Better Impact (or any other VMS) without this. There simply wasn't the time for the pre-existing team to do that across all the different elements of UnitingCare.

DJ Cronin

Volunteer Experience Manager

I have recently taken on the task of creating a Volunteer Impact Report. 2023 will be the first in an annual report of this nature where we capture the impact of volunteering on the UnitingCare staff, clients and the volunteers themself. This would not have been possible without Better Impact taking the burden of many parts of volunteer maintenance.

Victoria Bansey

Better Impact Volunteer Experience Lead

UnitingCare provides a range of aged care services including inhome care residential aged care and retirement living with a focus on empowering individuals to live life their way

About UnitingCare Queensland

Established in the early 20th century, UnitingCare Queensland is committed to fostering a community where individuals can 'live life in all its fullness'. With over 8,000 volunteers, they offer services including Lifeline Retail shops, the Lifeline Crisis Support hotline, Lifeline Bookfest, four hospitals, Blue Care Aged Care Facility and Community Support, Mission support through Chaplaincy, and Family and Disability Services.

The Challenge

UnitingCare Queensland faced significant challenges in managing their volunteer program due to outdated systems. They relied on an antiquated Access database and spreadsheets, leading to data duplication, outdated information, and labor-intensive event coordination. These inefficiencies made it difficult to accurately report volunteer numbers and hours and to adapt swiftly to changing requirements.

The Solution

UnitingCare Queensland discovered Better Impact through strong recommendations from the Volunteer Management Community. Victoria Bansey, Better Impact Volunteer Experience Lead, noted, 'Strong recommendations from the Volunteer Management Community about Better Impact, were a big factor in choosing Better Impact.' They decided to implement Better Impact's volunteer management software to address their challenges. DJ Cronin, Volunteer Experience Manager, emphasized the need for expertise by stating, 'We employed a resource with expertise in Better Impact as with the scale of our organisation it would never have been possible to implement Better Impact (or any other VMS) without this.' The implementation process involved cleansing their data and reducing the volunteer count from an estimated 9,000 to fewer than 5,000.

The Results

After implementing Better Impact, UnitingCare Queensland saw remarkable improvements. They achieved a total potential time saving of approximately 4,836 hours per year, valued at $162,750. The return on investment was an impressive 1,527%. Victoria Bansey highlighted the impact of the new system by stating, 'Not having a proper Volunteer Management Software (VMS) in place had a huge impact on the organisation. It was difficult to accurately report volunteer numbers and hours.' The organization was able to produce their first-ever Volunteer Impact Report in 2023, capturing the impact of volunteering on their staff, clients, and volunteers themselves. This transition to Better Impact significantly enhanced their efficiency and data accuracy, ensuring a more organized and responsive volunteer management system.

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