The Challenge
Jewish Social Service Agency (JSSA) was struggling with inefficiencies in their volunteer management system. Their previous software, Volunteers for Salesforce (V4S), required extensive manual data entry and lacked essential features such as a volunteer portal. The onboarding process was particularly cumbersome, which was exacerbated during the COVID-19 pandemic. This led to significant administrative burdens and hampered their ability to effectively engage and manage volunteers.
The Solution
JSSA began exploring more efficient and user-friendly volunteer management solutions to address these challenges. They discovered Volunteer Impact and Client Impact by Better Impact. After evaluating various options, JSSA chose these solutions for their comprehensive features, including HIPAA compliance, self-scheduling, eLearning modules, and robust reporting capabilities. Latisha Coleman, Senior Clinical Application Specialist at JSSA, noted, 'Our experience with customer service has been exceptional from the initial sales phase to the implementation stage. The member support team is amazing, providing various resources such as instructional videos, step-by-step guides, and implementation consultants.' The new system streamlined their administrative processes, making it easier to manage volunteer profiles, coordinate training, and track onboarding.
The Results
The switch to Volunteer Impact and Client Impact resulted in remarkable improvements for JSSA. They achieved a total potential time saving of 3,344 hours per year and saved $72,346 in staff time. The return on investment was an impressive 623%. Connie Echeverria, Supervisor of Hospice Volunteer Services, shared, 'Before we made the systems switch, I was unaware of how ineffective our volunteer recruitment efforts were until we really looked at the time we spent on such tasks. We were having to work more, and harder, to remain effective while not compromising on our program delivery standards.' The new system allowed JSSA to recruit more volunteers and dedicate more time to engagement and recruitment activities, ultimately enhancing their overall efficiency and volunteer satisfaction.
