We are now using Upscope to assist in support chats. Here’s what Upscope enables us to do:
From a live chat or while talking on the phone, we can request to see your screen, with nothing to download or install on your end.
Remotely guide and talk with you as if we were sitting right there with you, taking control of the mouse when needed.
Copy Current Activity Shifts
When copying an activity, you can specify whether to copy only the current shifts (i.e. not past shifts) or all shifts.
Spaces in Usernames
When creating new profiles, the username cannot contain a space at the start or the end. Also, there cannot be two or more spaces in a row within the username.
[ALT] Key in Timeclock Keyboard
The keyboard for the Timeclock now has an [ALT] key to support typing international and accented characters.
View User Has Communications Tab
At the organization level, the View User window now has a Communications tab to show a read only view of the 10 most recent emails, 10 most recent text messages (if enabled), and the 10 most recent note log entries.
The total number of entries is not shown.
Page Layout Improvements for Assign From Calendar
At the organization level, the layout of these sections in the “Assign From Calendar” page has been improved:
Filters layout options have been changed to side by side
Legend options have been changed to wide (side by side) instead of tall
These layout changes have also been applied at the enterprise level (if available) to the “Accounts: Schedule Status” page.
Sterling Volunteers Enhancements
Using Sterling Volunteers (USA), you can now set a background check manually.
Through the search criteria, you can identify volunteers with a manually-created background check.
Improved warning messages when a Sterling Volunteers background check is deleted.