IT: Technical Specifications


Very few of our members require implementing the Domain, IP and Email configurations. Your Information Technology Department will know if any of this applies in your case and this document is intended for them.

Domains and IP Addresses

Application domains:


IP address for


File Manager domain:


Test link to see if you can access the CDN:

The link above should load the Better Impact logo

If you are not able to whitelist the CDN domain / IP address, you can perform a local host override for the CDN domain by pointing to

Our origin can handle traffic for that domain name as well.

Timeclock Restrictions

You can restrict volunteers from accessing the mobile timeclock and also restrict access to the general timeclock unless the time clock is on your network. Add an external IP address or CIDR range into your account by going to Configuration >> Organization Settings >> General Settings


SMTP Servers:

  • Mail Server IP Address:
    • Primary SMTP Server:
    • Transactional SMTP Server:
  • Reverse DNS (PTR):
    • Primary SMTP Server:
    • Transactional SMTP Server:
  • Forward DNS (A):
    • Primary SMTP Server:
    • Transactional SMTP Server:


  • is a dedicated domain used to send emails from the Better Impact family of products
  • We fully support SPF, Sender ID, DKIM and DomainKeys for email being sent from the domain
  • Our mail server is white-listed and registered in feedback loops with major providers such as Hotmail, Yahoo, AOL and Comcast
  • Messages are sent with a “Return-Path” header value of
  • We utilize a custom service to process and send notifications of bounces that are received at to notify the original sender of the bounce; this is done in accordance with recommended SPF guidelines

Typical Email Headers (for reference purposes)

Return-Path: <>
Received: from [] ([] by
(envelope-from <>) (ecelerity r(37554))
with ESMTP id 2F/94-09431-B184BFD4; Fri, 17 Jun 2011 08:27:07 -0400
DKIM-Signature: v=1; a=rsa-sha1; c=relaxed/relaxed;
DomainKey-Signature: a=rsa-sha1; q=dns; c=nofws;
Received: from mail pickup service by with Microsoft SMTPSVC;
Fri, 17 Jun 2011 08:27:06 -0400
From: <>
To: <>
Date: Fri, 17 Jun 2011 08:24:46 -0400
Subject: Subject
MIME-Version: 1.0
Content-Type: multipart/alternative;
X-Mailer: aspNetEmail ver
Message-ID: <vol2web1697b83fd01bc4e819c576c84dfeccf4e@vol2web1>

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