Software Support

Experienced + Accessible + Dedicated + Global

"We're Here to Help!"

With Better Impact staff on three continents (all available to you by phone or our friendly system) and a combined 135 years experience in the nonprofit sector, we can support you in ways no other volunteer software company can.

“We’re Here to Help” is far more than a slogan. It drives everything we do. If you need a hand with your software, we are here for you in more ways than one.

Phone us

Your local or toll-free phone number reaches out to our office in four countries spanning three continents.

Chat with us

If you can’t find the answer to question in the help files or you are facing something complex, you are welcome to have a chat with us. You have access to us 24 hours a day during the week and periodically on weekends too.

Email us

Emailing is an easy way to submit non-urgent tickets. These get added to the support system that we all access so you never have to rely on one person to answer your questions.

Online Help & Training Videos

We have created a thorough set of help articles and numerous training videos you can use to train yourself on our software, refresh some learning after taking our training or to train new staff. If you’d like, we can even create custom training videos geared specifically to the task your administrators and/or volunteers need to do.

Online Training

It’s easy to set up training sessions with us via the internet where we can both be looking at the same screen, at the same time and working through a training session geared specifically to your needs.

On-site Training

If you’d like some extra help to get started or if your organization will have s number of administrators, we will come to you to deliver hands-on training sculpted to fit your needs.

Staff Turnover Training

If the position once filled by your main contact at your organization turns over and there is someone new in the position, we offer one hour of free training to help the new hire in the transition.

Complete Program Design

Is your organization just beginning to engage volunteers or about to expand your volunteer program in a big way? Could you use a hand getting designing the strategies and processes involved in great volunteer engagement? “We’re Here to Help!”

What people say about our support...

“The customer service we receive from the Better Impact staff is beyond compare. We know them by name, they understand our needs, they follow-up in great detail about every inquiry and the response time is amazing.”
City of Plano, Texas
“The biggest selling point of the software was, and continues to be to this day, the excellent customer service. Every inquiry has been addressed quickly via email or phone.”
Public Library of Cincinnati and Hamilton County
“Most important to us is the incredible support we get from the Better Impact team. From email responses to setting up additional trainings, the support has been phenomenal!”
Ronald McDonald House, Western Washington & Alaska
Would you like to learn more?
Get in touch with us!