Client Impact Pricing
There are no initial licensing fees for our client database software. Your subscription includes...
24 x 5 chat, email & phone support in minutes
Periodic email support on weekends
Ongoing software updates
Data encrypted at rest
All prices are in US dollars
If you’re not from the USA, you can view client database program pricing in local currencies at one of our regional sites in
Standard vs. Enterprise
The Standard Edition is recommended for most organizations that have just one location and where administrators with access to client profiles should be able to see all client profiles.
The Enterprise Edition is for organizations that want some separation between groups of clients such as at different locations or branches.
|No initial licensing cost||✓||✓||✓||✓|
|Unlimited admins and client records||✓||✓||✓||✓|
|Chat, email & phone support in minutes||✓||✓||✓||✓|
|Encrypted data storage||✓||✓||✓||✓|
|Cloud based and a 99.95% uptime guarantee (currently 99.997%)||✓||✓||✓||✓|
|Ongoing software updates||✓||✓||✓||✓|
|Enterprise level administration that oversees all accounts||✓||✓|
|Reporting across multiple accounts at once||✓||✓|
|Communications across multiple accounts at once||✓||✓|
|Account administrators only have access to their own clients||✓||✓|
|Regional account structure (a mid-tier level between the top level and the account level)||✓|
|Administration security level with access to configuration but without access to data||✓|
|Optional IP restrictions to limit administrator access to the system||✓||✓|
|Unlimited outbound text messaging||✓||✓|
|Annual account review||✓||✓|
|Annual refresher training (new staff or new features etc)||✓ 1 hr||✓ 4 hrs|
|Migration consultation - extra guidance and advice on moving from your current environment||✓||✓|
|Import basic client contact details||✓||✓|
|Initial set up of custom fields||✓|
À la Carte Options
Items below are available as individual add-ons to the client database software. If the item is marked with a tick in the table above, it is included at no extra cost in that package.
|Annual account review||$375||$750|
|Refresher training (new staff or new features etc)||$100/hr||$100/hr|
|Migration consultation – extra guidance and advice on moving from your current environment||$250||$250 – $1000|
|Initial set up of custom fields and client encounter fields||$250||$250|
|Import basic client contact details||$100||$100|
|Import to custom fields||$20 / field||$20 / field|
|Outbound text messaging (after 5,000 free for Standard and 10,000 free for Enterprise)||$30/1,000||$30/1,000|
We recognize that different people and different organizations have different training needs. Many of our clients are self-taught by diving in and accessing our help files as needed, while others take advantage of personal training services. One way or another, you decide which database software pricing is best for you and we’ll be there to support you.
|Option 1 – Personal training by the hour via web meetings
(Recommended for filling any gaps in your self-directly learning or refreshers later on)
|$100 / hr|
|Option 2 – Four forty-five minute personal web meetings
(Recommended for Volunteer Impact Standard Edition )
|Option 3 – Two half day hands-on sessions, at your location
(Recommended for Volunteer Impact Enterprise Edition or when you will have multiple administrators you would like trained)
|Custom training services – When the other options don’t quite fit, we are happy to tailor a custom training program to fit your needs||Call us|
The overall training for administrators using more than one Better Impact software module is less than the combined total across modules since much of the software is the same or similar across modules.