Better Impact Inc.

We are a small but global company dedicated to helping nonprofits, charities and government agencies accomplish their missions. (Formerly known as Volunteer2)

Meet our amazing team...

Rob Bonesteel

Rob Bonesteel

Consultant / Trainer (& Client Support Agent)
  • I love Chicago and want everyone to love it too. I believe it is my responsibility to help visitors experience the best that my city has to offer. Just let me know you’re coming!
  • Some people describe me as a geek and a gamer. There isn’t a game I won’t try, however I do prefer German styled board games.
  • Often you will find me out riding my Triumph motorcycle.
  • Finally, I’m passionate about making the world a better place to live in. I’ve done this through service in the military, volunteering and work in the non-profit sector. My most recent position was as the Midwest Regional Volunteer Director for The Salvation Army in the USA. or Ext 124

Amy Stevens

Amy Stevens

Account Manager (& Client Support Agent)
  • Raised on the Gulf Coast but have been in Columbus, Ohio for much of my adult life. Go Buckeyes!
  • I am the proud mom of two teenage boys and have actively volunteered with their Boy Scout troop for the past 12 years. One is an Eagle Scout and the other is getting close.
  • Love the warmer months when I can spend time outside gardening, sticking my toes in the sand on a beach somewhere or riding bikes with my family.
  • I am at home in the kitchen and love to bake and cook. I’m always trying something new! or Ext 128.

Tracy Fleshman

Client Experience Assistant (& Client Support Agent)
  • Music is my passion. I love to sing, write, create and improvise.
  • I am a Chicagoan born and raised and really love this city!
  • I enjoy doing yoga, watching movies, going out dancing and traveling. I have visited 8 countries and can’t wait to travel more.
  • I love to cook and make a mean lentil soup.
  • I am definitely a people person. I love meeting new people and am rarely afraid to talk to strangers. or Ext 130

Brandi Zoskey

Brandi Zoskey

Account Manager (& Client Support Agent)
  • Family first. I’d much rather be out making memories with loved ones than folding laundry – it can wait!
  • Played competitive soccer including national championships, a soccer scholarship to Western Michigan University and a trip to the World Master Games in Australia.
  • Now I enjoy coaching my son’s youth soccer team and passing on the love of the game.
  • I’m more of a non-fiction fan when it comes to books. “The 7 Habits of Highly Effective People” by Stephen R. Covey is my all-time fave! or Ext 125

Andrew Foster

Andrew Foster

Trainer (& Client Support Agent)
  • Actor, musician, traveler, linguist and voice impersonator.
  • Proud fan of Star Trek and Coronation Street.
  • Seven years of experience training on Volunteer Impact.
  • Knows the difference between a café and a coffee house in the Netherlands. or Ext 121

Andy Fryar in Bali

Andy Fryar

Consultant and Account Manager (& Client Support Agent)
  • I’m a travel nut and an admitted wine ‘snob.’ Traveling to wine regions with my wife is the ultimate!
  • 30+ years in the volunteer management space & passionate about driving the profession forward.
  • Founder of OzVPM (Australasian Volunteer Program Management) and a former President of Volunteering Australia.
  • Co-author of Volunteer Program Management: An Essential Guide (3rd edition).
  • With 9 kids and step kids – family is an important part of my life.
  • I’m most satisfied when I make a real difference for a Volunteer Manager and their program. For me its always a highlight. or Ext 160

Kate Saunders volunteering with elepahants

Kate Saunders

Account Manager (& Client Support Agent)
  • Passionate about the outdoors, travel, adventure and wildlife – particularly African wildlife. I was a Safari Field Guide in South Africa for two years where my Volunteer Management journey also began.
  • I volunteer with rescue horses learning about Natural Horsemanship – something I wish everyone was taught.
  • A big believer in how volunteering is a mutually beneficial activity with both parties gaining. I am privileged to have helped a lot of people in their lives through their volunteering experience.
  • I’m passionate about using time resourcefully which is why I love Volunteer Impact and helping organizations increase their efficiencies. or Ext 152

Jose Batista

Jose Batista

Accountant (& Client Support Agent)
  • A musician in my spare time and have been playing music since the age of 5.
  • Love Sudoku puzzles, roulette, Microsoft Excel and basically anything to do with numbers and statistics. or Ext 126

Dan Plaskon (and family)

Dan Plaskon

VP and Coder (& Client Support Agent)
  • Proud father of two wonderful girls and a lucky husband as well. 🙂
  • A huge believer in the benefits of reading as much as possible — I love to learn new things.
  • I enjoy going for long runs in the country as often as I can – nothing leaves me feeling more energized! or Ext 123

Patricia enjoying her martial arts

Patricia Vandermeer

Front End Coder (& Client Support Agent)
  • Nature and martial arts enthusiast.
  • Photography hobbyist.
  • Yes, I’m the one in blue. or Ext 122

Patrick McQuay

Patrick McQuay

Front End Coder (& Client Support Agent)
  • A certified car nut. I enjoy working on my project car in my spare time.
  • When I’m not doing that, I love to be outdoors – camping, hiking and canoeing with my family.
  • I also love to read, mostly science fiction and some fantasy. or Ext 127

Karen Buenger

Karen Buenger

Consulting, Training & Member Support
  • My world turns for my family – my daughter, son and wonderful husband.
  • We love to travel far or near – Overseas to Germany to visit family or just to the Barossa in the caravan for the weekend.
  • I love cooking, drawing, journaling, playing my guitar, food, wine and playing games with friends
  • I’ve been working in the Volunteer Management space for 15 years.
    Previous President of AAMoV (Australasian Association for Managers of Volunteers) and a current board member for VSA&NT (Volunteering South Australia & Northern Territory) or Ext 161

Tony Goodrow and a boat he wishes he owned

Tony Goodrow

C.E.O. (& Client Support Agent)
  • I love to sail.
  • Writing and playing a little music helps keep me creative.
  • Favorite volunteer experience – Founding Chair of a residential hospice.
  • Passionate about helping organizations reach their potential and am thankful that I get to do this for a living.
  • A big believer in the value volunteers bring to organization and developed the Relative Impact model of measuring ROI to quantify that value. or Ext. 120

Marc Charbonneau

Communications Coordinator
  • I enjoy being outdoors surrounded by family, sunshine and the lake.
  • Passionate musician, artist and media creator.
  • I love a challenge, and will always take the opportunity to learn something new.
  • Avid hockey fan… GO HABS GO. or ext 129

Ryan Fletcher

Full Stack.NET Developer
  • I love programming, I spend a lot of my time at home in study and doing some fun hobby projects and online code challenges.
  • Chess enthusiast, I spend anywhere from 30 to 60 minutes every day either playing or studying the great game of kings.
  • I love games of all kinds, these range from strategy board games to card games, and of course online gaming.

Our History

The Genesis

In the year 2000, Better Impact President, Tony Goodrow, discovered the difference that the right end-of-life care can mean for someone, and all of their friends and family. His mother had lived her final weeks in hospice in a neighboring town. The experience inspired him to lead a community wide effort to build a hospice in his hometown and the result of that is a ten bedroom home – Carpenter Hospice.

Discovering a new path…

Tony ran a very small website design company at the time, so along with his role as founding Chair, he was charged with looking for the technology tools the hospice would use. At the time there was nothing available as a web based system for helping manage volunteers so he originally offered to donate his staff time to build something just for the hospice. It was not long before he realized two things:

1. To do this right, it would take far more resources than his tiny company could donate, and
2. He had found his passion.

Follow your passion
The Fork in the Road

The offer to volunteer to build software for the hospice transformed into building software that could be used by any nonprofit. The company changed its focus and stopped building company websites to then put its energy into what we now know as Volunteer Impact software. Recognizing that volunteer centers could benefit from a database system to help their member organizations advertise volunteer opportunities, what is now known as Community Impact, was added to the mix.

The fork in the road
And that brings us to today…

We have changed our name from Volunteer2 to Better Impact, in part because the formatting of the superscript 2 was often lost when people mentioned or listed our name. Some people knew us as Volunteer Squared and some as Volunteer2.  Software is still a main focus of the company but in developing the right team of people to support those who use the software, other opportunities to help became evident. Some of our time now is devoted to consulting and training on all kinds of challenges faced by leaders of volunteers, and we have launched a member community so that those working in the volunteer sector can benefit from the experiences of their peers.

We have grown into a global team and we all share in the passion to help volunteer engaging organizations. In every way we can, “We’re here to help!”

Better Impact team map
Would you like to learn more?
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