Volunteer Can't Log Hours or Start a Timeclock for Their Activity

Troubleshooting

A volunteer can't log hours or start a timeclock for an activity

If a volunteer can’t log hours or start a timeclock for one (or all) of your activities, you can check:

  • Not associated with your organization: only volunteers associated with your organization would be able to log hours
  • Logging on with the wrong username: the volunteer may have multiple usernames and has logged on with the wrong one
  • Organization settings: general volunteer settings may prevent volunteers from logging hours in their profile or via the timeclock
  • Volunteer profile settings: miscellaneous settings in a volunteer’s profile may prevent them from logging hours in their profile or via the timeclock
  • Not assigned to Activity / Activity visibility: activities may not be visible to the volunteer and/or they have not been assigned to any activities (or that activity)
  • Show all activities: if logging hours on the timeclock, by clicking the [Show All Activities] button at the bottom of the timeclock page, additional visible activities would be shown
  • Volunteers on the clock: if logging hours on the timeclock, volunteers will not be able to start a timeclock if they are already running a timeclock

 

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