Email Sender Warnings with Office 365
NOTE:The information contained here is intended for use by your Information Technology Department.
A few issues have been reported when sending email if it is hosted in Office 365. There are a couple of options available to resolve this.
Try this first:
- Have your IT representative whitelist our outbound email exchangers in Office 365. This has been shown to resolve the issue. For more details, you can visit this link: https://www.puryear-it.com/adding-ip-addresses-trusted-domains-office-365-allowed-list
- For your reference, our outbound exchangers are as follows:
- If, for some reason, the first option is not possible, another way might be to setup a cname record in dns such that office 365 correctly interprets the DKIM signing on our messages. They require perfect alignment of the sender/from domain, which actually deviates from the DKIM standard itself. This could be done by adding the following CNAME entry in the domain that the emails are coming from:
- name: betterimpact._domainkey
- value: appdkim.betterimpact.com
- So, for example “betterimpact._domainkey.yourdomain.com” would point to “appdkim.betterimpact.com“.