Technical Specifications

Technical Specifications for IT Departments

PLEASE NOTE:

Very few of our members require implementing the Domain, IP and Email configurations. Your Information Technology Department will know if any of this applies in your case and this document is intended for them.

Domains and IP Addresses

Application domains:

  • app.betterimpact.com
  • app.betterimpactcdn.com

IP address for app.betterimpact.com:

  • 209.15.232.170

File Manager domain:

  • content.betterimpact.com.

Test link to see if you can access the CDN:

  • https://app.betterimpactcdn.com/content/images/logo-betterimpact2.png

The link above should load the Better Impact logo

If you are not able to whitelist the CDN domain / IP address, you can perform a local host override for the CDN domain by pointing app.betterimpactcdn.com to 209.15.232.170.

Our origin can handle traffic for that domain name as well.

Timeclock Restrictions

You can restrict volunteers from accessing the mobile timeclock and also restrict access to the general timeclock unless the time clock is on your network. Add an external IP address or CIDR range into your account by going to Configuration >> Organization Settings >> General Settings

Email

SMTP Servers:

  • Mail Server IP Address:
    • Primary SMTP Server: 209.15.205.180
    • Transactional SMTP Server: 198.21.7.99
  • Reverse DNS (PTR):
    • Primary SMTP Server: outbound.volunteer2mail.com
    • Transactional SMTP Server: o2.trans.volunteer2mail.com
  • Forward DNS (A):
    • Primary SMTP Server: outbound.volunteer2mail.com
    • Transactional SMTP Server: o2.trans.volunteer2mail.com

 

IMPORTANT NOTES:

  • volunteer2mail.com is a dedicated domain used to send emails from the Better Impact family of products
  • We fully support SPF, Sender ID, DKIM and DomainKeys for email being sent from the volunteer2mail.com domain
  • Our mail server is white-listed and registered in feedback loops with major providers such as Hotmail, Yahoo, AOL and Comcast
  • Messages are sent with a “Sender” header value of postmaster@volunteer2mail.com
  • Messages are sent with a “Return-Path” header value of bounce@volunteer2mail.com
  • We utilize a custom service to process and send notifications of bounces that are received at bounce@volunteer2mail.com to notify the original sender of the bounce; this is done in accordance with recommended SPF guidelines

Typical Email Headers (for reference purposes)

Return-Path: <bounce@volunteer2mail.com>
Received: from [209.15.205.180] ([209.15.205.180:65508]
helo=outbound.volunteer2mail.com) by smtp51.gate.dfw1a.rsapps.net
(envelope-from <bounce@volunteer2mail.com>) (ecelerity 2.2.3.46 r(37554))
with ESMTP id 2F/94-09431-B184BFD4; Fri, 17 Jun 2011 08:27:07 -0400
DKIM-Signature: v=1; a=rsa-sha1; c=relaxed/relaxed;
s=s1024;d=volunteer2mail.com;
h=from:to:sender:date:subject:mime-version:content-type:message-id;
bh=wixYDQhFU6dOc6HhkA2YYmdhV0s=;
b=lapra2B3liMDpfGSzY5TNbXuPIOb8Ep+98dp8+uDLjPmZxElgAo4o5IvdsDbBXfdsLKIMoHf
bHFKiFmugrV/DnRlTi4RMOK3l+xvtPR8dfrXqcnERQdOKSDNaU6XUnqRFEDj0xNg8s5DsnAW
WGnVAETTXAYtaraReENUgITtWtY=
DomainKey-Signature: a=rsa-sha1; q=dns; c=nofws;
s=s1024;d=volunteer2mail.com;
h=from:to:sender:date:subject:mime-version:content-type:message-id;
b=GGLkdKj1hCa8HE8MS0WLcOONj3IzyfwP7cm8uAbNa1OU762gusqtHlNHI4/XleIv1fwqn2vU
XoGJa/ElYw691XsDYTlPoyJ0nhnS24CwP6MNa8tUtJQmXmaoEx8+FWRpv3nxfgZK4FFshpF3
73tj2e15C8Nk04d3jnMO6ieq5eQ=
Received: from mail pickup service by outbound.volunteer2mail.com with Microsoft SMTPSVC;
Fri, 17 Jun 2011 08:27:06 -0400
From: <johndoe@example.com>
To: <janedoe@example.com>
Sender: <postmaster@volunteer2mail.com>
Date: Fri, 17 Jun 2011 08:24:46 -0400
Subject: Subject
MIME-Version: 1.0
Content-Type: multipart/alternative;
boundary=”_=aspNetEmail=_d6ef38fc43584694bd897c3367f0c448″
X-Mailer: aspNetEmail ver 3.7.0.10
Message-ID: <vol2web1697b83fd01bc4e819c576c84dfeccf4e@vol2web1>

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