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Online Help for Administrators

While you are working in Volunteer Impact as an administrator, you can click on the “Help Files” button (the book) to access the searchable online database of help topics.

Online Help for Volunteers

When volunteers are logged on to, they can click on the “? Help” button near the top of their screen.

If you have custom help pages online for your volunteers (e.g. your specific steps in signing up or logging hours), you can link that information to their existing “? Help” button. This would give them the ability to see the generic help pages that are already available and also your custom help. If desired, you can choose to display only one of these help sites or multiple sites.

Please note that you’ll need to contact us with the information on the help sites and we can set it up for you.

Starting a Live Chat With a Member of the Support Team

If you need to get in touch with a member of the Support Team, you can click on the “Chat” button to start a conversation.

  1. Click the [New Conversation] button
  2. Enter your text in the field with the “Send a message…” hint in it and hit Enter.

You can keep the conversation going, but if you have a new (i.e. unrelated) question, it is best to start a new conversation.

Telephone Support

If you need to reach us by telephone, please call the number below for your region:

  • Canada, USA: 800-844-1545
  • United Kingdom: 020 3014 0226
  • Ireland: 01 636 9446
  • Australia: 800 893 516
  • New Zealand: 803 659 0128

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